Review of NHS 24 Final Report
ANNEX 1
CALLS REGISTERED AND CALL BACK
This table shows the number of calls registered, the number of calls backs and the percentage of call back each month since January 2003.
Year/Month | No of calls | Calls dealt with in call back | %age of call back |
2003 | | | |
January | 34,350 | 687 | 2% |
February | 32,000 | 640 | 2% |
March | 26,550 | 531 | 2% |
April | 27,050 | 541 | 2% |
May | 41,200 | 1,236 | 3% |
June | 38,643 | 2,705 | 7% |
July | 38,767 | 5,815 | 15% |
August | 40,364 | 5,651 | 14% |
September | 46,400 | 7,424 | 16% |
October | 49,600 | 7,936 | 16% |
November | 59,586 | 12,513 | 21% |
December | 62,150 | 7,458 | 12% |
2004 | | | |
January | 65,400 | 3,270 | 5% |
February | 50,050 | 1,001 | 2% |
March | 55,900 | 1,118 | 2% |
April | 56,500 | 1,695 | 3% |
May | 62,300 | 3,115 | 5% |
June | 54,780 | 2,739 | 5% |
July | 67,875 | 5,430 | 8% |
August | 78,600 | 7,860 | 10% |
September | 80,014 | 5,601 | 7% |
October | 94,348 | 19,813 | 21% |
November | 97,012 | 24,253 | 25% |
December | 115,290 | 48,422 | 42% |
2005 | | | |
January | 126,038 | 42,853 | 34% |
February | 96,146 | 44,227 | 46% |
March | 115,887 | 61,420 | 53% |
April | 102,618 | 46,178 | 45% |
May | 115,485 | 54,278 | 47% |
June | 97,600 | 44,896 | 46% |
July | 105,348 | 48,460 | 46% |
August | 90,321 | 29,806 | 33% |
Page updated: Wednesday, October 05, 2005