Scottish Government

Morag Gillespie, Gareth Mulvey and Gill Scott
Scottish Poverty Information Unit
Scottish Executive Social Research

ISBN 0 7559 2696 X

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Contents

Acknowledgements

Summary

CHAPTER ONE: INTRODUCTION: ADVICE AND THE TRANSITION TO WORK
Background
Aims
Method
Report Structure

CHAPTER TWO: ADVICE PROVIDERS
Introduction
Role and remit of advice providers
The service delivered
Networks and partnerships
Advising disadvantaged groups
'Impartiality' and conflicting priorities
Summary

CHAPTER THREE: TRANSITIONS AND BARRIERS TO WORK
Transitions between benefits and employment
Barriers to work
Summary

CHAPTER FOUR: USING ADVICE SERVICES
Advice issues
Contacting services and dealing with enquiries
Experiences and impact of advice services
Advice priorities
Summary

CHAPTER FIVE: DISCUSSION AND CONCLUSIONS
Introduction
Key findings from the research
Discussion of findings
Future developments and recommendations

REFERENCES

LIST OF TABLES

APPENDIX 1: ADVICE WORKERS PROFILES

APPENDIX 2: SERVICE USERS PROFILES

APPENDIX 3: INFORMATION AND ADVICE WORKERS SURVEY

APPENDIX 4: ADVICE SERVICE USERS SURVEY

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.