This Annex should be read in conjunction with the recommendations in Section 5 regarding the status and purpose of rights, standards and entitlements.
These correspond to the standards and show a local interpretation. Some areas may want to introduce additional entitlements. The following is, for example, how Town A and Town B may choose to interpret the same national standard. 1
National Standard | Entitlement - Town A | Entitlement - Town B |
|---|
Access |
Equitable access | There will be one major library facility for every 10,000 citizens. | No-one will be outwith a 20 minute walk from a library facility. |
24/7 services with relevant opening hours | 75% of all information held by the library service will be available online. | All information will be online within 3 years. |
Coordinate local, regional and national collections | Co-develop network with academic, local authority, and National Library partners | Link online catalogue with National Library, schools, public and local academic libraries |
Participation |
Serve as community space - for learning and participation | 25% of libraries re-developed as 'community hubs' | Develop one library jointly with Education and HE/ FE as major Community Learning resource |
Link to, and work with, other community based agencies | Create shared office space in 5 libraries for local groups | Develop a project network of agencies, linked to community planning group |
Provide mediated support | A ratio of 1:50 in terms of mediating staff :customers | A ratio of 1:40 in terms of mediating staff :customers |
Social Inclusion |
Provide support for literacy and numeracy | Joint scheme with schools and Scottish Executive | Joint initiative with HE/ FE sector to create 3 community learning posts |
Promote an ethos of participation and enablement | Free broadband access will be available at all library facilities | Establish joint staff-user planning groups in each library |
Support access to community heritage, history and identity | Free hire of facilities for meetings and display purposes for every fairly constituted local organisation | Free hire of facilities for meetings and display purposes for every fairly constituted local organisation |
Excellence |
Evaluate user satisfaction | An annual public forum; every three years an independent external marketing assessment | Each library will issue twice yearly user satisfaction questionnaires. |
Recognise achievement - staff and users | Develop high local profile awards scheme for loyal membership and service | Link with national Investors In People scheme for each library |
Develop staff skills and competencies | Bi-annual independent assessment of training needs and | Develop in-house scheme with national training agency; mentoring programme with other authorities |
So, the process from the rights to entitlements for library provision in Town A might look like this:
Rights | Policy | National Standard | Entitlement - Town A |
|---|
Every citizen of Scotland has the right to take part in cultural life | Access | Equitable access | There will be one major library facility for every 10,000 citizens. |
24/7 services with relevant opening hours | 75% of all information held by the library service will be available online. |
Coordinate local, regional and national collections | Co-develop network with academic, local authority, and National Library partners |
Participation | Provide support for literacy and numeracy | Joint scheme with schools and Scottish Executive |
Promote an ethos of participation and enablement | Free broadband access will be available at all library facilities |
Support access to community heritage, history and identity | Free hire of facilities for meetings and display purposes for every fairly constituted local organisation |
Every citizen of Scotland has the right to fulfil their creative potential | Social Inclusion | Serve as community space - for learning and participation | 25% of libraries re-developed as 'community hubs' |
Link to, and work with, other community based agencies | Create shared office space in 5 libraries for local groups |
Provide mediated support | A ratio of 1:50 in terms of mediating staff :customers |
Excellence | Evaluate user satisfaction | An annual public forum; every three years an independent external marketing assessment |
Recognise achievement - staff and users | Develop high local profile awards scheme for loyal membership and service |
Develop staff skills and competencies | Bi-annual independent assessment of training needs and |