Scottish Government

ISBN 0 7559 2570 X (Web only publication)

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Colin Buchanan
Scottish Executive Social Research 2005

CONTENTS

EXECUTIVE SUMMARY

CHAPTER ONE INTRODUCTION
1.1 Introduction
1.2 Structure of this Report

CHAPTER TWO SURVEY METHODOLOGY AND RESPONDENT PROFILE
2.1 Survey Methodology
2.2 Passenger Groupings Achieved

CHAPTER THREE OTHER PASSENGER CHARACTERISTICS
3.1 Employment and Socio-economic Groups
3.2 Disabled Passengers
3.3 Use of Bus Passes
3.4 Complaints
3.5 Bus Service Accessibility
3.6 Surveyed Journey
3.7 Factors Discouraging Increased Bus Use
3.8 Comparison of Bus Passenger Satisfaction Survey Data with Scottish Household Survey Data.

CHAPTER FOUR SATISFACTION RATING RESULTS
4.1 Introduction
4.2 Area (see Annex 1)
4.3 Typology
4.4 Age
4.5 Gender
4.6 Frequency of Bus Use
4.7 Household Car Ownership
4.8 Income

CHAPTER FIVE STATISTICAL ANALYSIS
5.1 Introduction
5.2 General Satisfaction
5.3 Quality of Service
5.4 Bus Stop Shelter and Conditions
5.5 Provision of Information
5.6 Conditions on the Bus
5.7 Safety On and Accessibility of the Bus
5.8 Drivers and Driving
5.9 Other Service Aspects
5.10 Summary

CHAPTER SIX COMPARISON OF SURVEY DATA TO THAT COLLECTED IN PREVIOUS YEARS
6.1 Introduction
6.2 Comparison of Satisfaction Ratings
6.3 Comparison of Statistical Analysis
6.4 Explaining the Observed Changes - Changes to Services and Other Attributes

CHAPTER SEVEN CONCLUSIONS
7.1 Satisfaction Ratings
7.2 Statistical Analysis
7.3 Comparisons Over Time

CHAPTER EIGHT REFERENCES

ANNEX 1 STUDY AREAS

ANNEX 2 SURVEY QUESTIONNAIRE