Scottish Government

July 2005

ISBN 0 7559 4764 9

This document is also available in pdf format (164k)

Contents

Introduction

Before using the service (standards 1 to 5)
1 Information about the service
2 Guidelines and legislation
3 Your environment
4 Information held about you
5 Staff

Visiting the service (standards 6 to 14)
6 Before your appointment
7 Your appointment
8 Deciding on your treatment and giving consent
9 Your care and treatment
10 Investigations
11 Your medicines
12 Quality of care and treatment
13 Medical and other emergencies
14 Expressing your views

Aftercare, ongoing care and discharge (standard 15)
15 Aftercare, ongoing care and discharge

Mental health services (standard 16)
16 People attending for mental healthcare

Children's and young people's services (standard 17)
17 Care of children and young people

Annex A: Glossary
Annex B: Useful reference material
Annex C: Membership of the Independent Medical Consultant and GP Services Working Group
Annex D: Membership of the Independent Healthcare Panel
Annex E: Membership of the National Care Standards Committee