Bid Number (for EG use) | |
Lead Bidder | Scottish Commission for the Regulation of Care David Wiseman, Director of Operations
david.wiseman@carecommission.com
Tel: 01382.207127 |
Brief description of the aims of the project | To improve the quality of service received by service users, their families and carers, through more efficient and effective utilisation of the combined knowledge of all inspectorates and regulators to inform the joint inspection process by provision of a web-based system for accessing and using information. |
Clear description of what the EGF money would be used to buy | The EFG money will be used to purchase resources to undertake the following activities : - identify relevant sources of data which will include sources of local quality improvement data for example, local authorities and NHS Boards, in addition to data held by regulators;
- conduct a detailed data analysis and mapping of information held by the relevant data sources including an audit of compliance with data standards and definitions to facilitate standardization of data recording and comparison against nationally agreed data standards where applicable;
- undertake a review of legacy manual and electronic information systems, in use by regulators, to determine missing data requirements and identify and implement necessary enhancements to such information systems;
- undertake a business and systems analysis of transactional processes undertaken by regulators with a view to maximising efficiency through the reduction of administrative tasks for both regulators and service providers, and enhance data consistency and quality;
- undertake the development of transactional processes electronically from legacy systems to web-based portal to make electronic data readily available to regulators, service providers, and service users and prospective service users, families and carers as appropriate e.g. registration details, pre inspection returns, self evaluation documentation, inspection reports and inspection evidence, audit and service mapping and casework information;
- develop appropriate electronic tools for capturing the views of service users and carers;
- develop support to enable access to information by people who use care services and their carers
- identify existing, or develop new, efficiency and quality assessment indicators which enable comparative performance data to be compiled and accessed electronically;
- develop a web-site(s) which allow process documentation and comparative information to be displayed to authorized users and/or the public as appropriate.
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Partners to the project likely to commit resources | Scottish Commission for the Regulation of Care Social Work Inspection Agency NHS Quality Improvement Scotland Mental Welfare Commission HM Inspectorate of Education HM Inspectorate of Constabulary HM Inspectorate of Prisons Audit Scotland Communites Scotland Social Care Data Standards Project |
Names of other organisations with whom the project has been discussed (to assist the introductions process) | Local Authorities Health Boards ADSW COSLA People First Scottish Consortium for Learning Disability |
Evidence that suggested approach has been deployed successfully elsewhere | There is evidence that a web-based solution has been successfully deployed in respect of promotion of good practice and provision of efficiency of service delivery through benchmarking. HouseMark (www.housemark.co.uk) is a consultancy jointly owned by the National Housing Federation and Chartered Institute of Housing which has over 400 subscribers. HouseMark collect data from the subscribers and are able to produce detailed on-line service performance information against quality indicators for the benefit of housing organisations and service users. |
Are there any restrictions to potential for enlargement of the project ( i.e. technology, number of partners etc) | No |
Benefits projected from the project | - efficiencies for all key partners in respect of the administrative time and effort in preparing and carrying out inspections;
- reduction in the need for negotiating separate protocols and memorandums of understanding between regulatory bodies;
- sharing of information to enable better targetting of inspections based on intelligence gathered and accurate risk assessment;
- improvement of data quality as all stakeholders will benefit from accuracy, particularly those providing the data;
- savings for those inspected through the elimination of repeat requests for similar information enabling more resources to be devoted to the service user. This is the main efficiency saving this project will generate;
- improvements in efficiency and adoption of best practice amongst service providers through the provision of benchmarking and quality indicator information leading to better outcomes for service users;
- capture and sharing of information directly from service users and carers to ensure that regulators are addressing users' actual and not perceived concerns to inform the regulatory process and lead to better outcomes for users.
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Estimated financial projections | Total | 2005/06 | 2006/7 | 2007/8 | 2008/9 |
Overall project costs | £1,200K | £300K | £300K | £300K | £300K |
Estimated project benefits | | | | £700K | £1,400K |
Is a pilot required - see guidance notes | In view of the number of agencies involved, all of which have different information collection systems and different data standards, it will be necessary to undertake a feasibility pilot to demonstrate proof of concept. It is proposed that joint inspection of services for people with learning disabilities, including Autistic Spectrum Disorder ( ASD) and children with ASD, is used as an initial pilot as this service sector will provide a wide range of operational and technical challenges which will demonstrate the efficacy of the project. |
Additionally: why is EG funding required | EG funding is required because the Care Commission is only funded for its ongoing yearly operational activities and it does not receive a capital funding allocation. It is therefore no scope for large scale investments in information systems over four years as required by this project. Also none of the other partners can fund the development of this ground breaking project. |
Is this project complementary in anyway to other EG work | This project is complementary to work currently being undertaken in the e-care and data standards project, in particular the project will add value and be complementary to eSAY (electronic Same As You) in the development of local and national datasets. |
Is "stage 2 development funding" requested? | Yes |