Scottish Government

Sue Granville, Diarmid Campbell-Jack and Jenny Bell George Street Research
ISBN 0 7559 1124 5 (Web only publication)

This document is also available in pdf format (1.3MB)

CONTENTS

EXECUTIVE SUMMARY
CHAPTER 1 : BACKGROUND
1.1 Role of SEERAD
1.2 Service Provision to Farmers
1.3 Aims and Objectives of the Research
CHAPTER 2 : METHOD AND SAMPLING
2.1 Summary of Method
2.2 Sampling
2.3 Questionnaire Design
2.4 Interviewing Process
2.5 Reporting
2.6 Sample Profile
2.7 Main Role/Job Title
2.8 Internet Access
2.9 Cattle Ownership
CHAPTER 3 : OVERALL SATISFACTION
3.1 Overall Satisfaction
CHAPTER 4 : IMPORTANCE / SATISFACTION WITH SERVICE STANDARDS
4.1 Importance of Service Standards
4.2 Importance of Service Standards (average comparison to previous years)
4.3 Satisfaction with Service Standards
4.4 Satisfaction with Service Standards (average comparison to previous years)
4.5 Gaps in Importance / Satisfaction
4.6 Reasons for Dissatisfaction with Service Elements
4.7 Additional Elements of Service considered Important
CHAPTER 5 : CONTACT WITH SEERAD
5.1 Frequency of contact with SEERAD
5.2 Contact with Pentland House
CHAPTER 6 : PROBLEMS AND CONCERNS
6.1 Problems/ Concerns formally raised
6.2 Nature of Problems/Concerns raised
6.3 Resolution of Problem/Concern
6.4 When Problem/Concern was raised
6.5 Staff Response to the Problem/Concern
6.6 Reasons for Dissatisfaction with Staff Response to the Problem/Concern
CHAPTER 7 : CHANGE IN PERFORMANCE
7.1 Change in SEERAD Administration of Grants and Subsidy Schemes
7.2 Reasons for 'Better' Performance
7.3 Reasons for 'Worse' Performance
CHAPTER 8 : AGRI E-BUSINESS
8.1 Access to the Scottish Executive Agricultural website
8.2 Usage of Scottish Executive Agricultural website
8.3 Satisfaction with Obtaining Information
8.4 SEERAD Online
8.5 CTS Online
CHAPTER 9 : CAP REFORM
9.1 Attendance at Public / Open Meetings associated with CAP Reform
9.2 Satisfaction with Public/Open Meetings associated with CAP Reform
9.3 Satisfaction with other activities associated with CAP Reform
9.4 Additional Elements of Importance in the Future under CAP Reform
CHAPTER 10 : FORWARD STRATEGY FOR SCOTTISH AGRICULTURE
10.1 Awareness of the Forward Strategy for Scottish Agriculture
CHAPTER 11 : ADDITIONAL GENERAL COMMENTS
CHAPTER 12 : SUMMARY AND RECOMMENDATIONS
APPENDICES
APPENDIX 1 - List of Abbreviations and Acronyms
APPENDIX 2 - 2005 Questionnaire
APPENDIX 3 - Open-ended Responses
APPENDIX 4 - Technical Information on Methodology and Sampling

TABLES
CHAPTER 2 : AIMS OF THE SURVEY
2.1 Sample Breakdown
2.2 Profile of Respondents
2.3 Main Role/Job Title of Respondents
CHAPTER 4 : IMPORTANCE / SATISFACTION WITH SERVICE STANDARDS
4.1 Importance of Service Standards compared last 3 years (average scores)
4.2 Satisfaction with Service Standards compared last 3 years (average scores)
4.3 Gaps in Importance/ Satisfaction with Service Standards compared last 3 years (average scores)
CHAPTER 6 : PROBLEMS AND CONCERNS
6.1 When Problem/Concern was raised
6.2 Staff Response to Problem/Concern (average scores comparison)
CHAPTER 8 : AGRI E-BUSINESS
8.1 Satisfaction with Specific Information sought on website (average scores)

CHARTS
CHAPTER 2 : AIMS OF THE SURVEY
2.1 Internet Access
2.2 Cattle Ownership
CHAPTER 3 : OVERALL SATISFACTION
3.1 Overall Satisfaction
CHAPTER 4 : IMPORTANCE / SATISFACTION WITH SERVICE STANDARDS
4.1 Importance of Service Standards
4.2 Satisfaction with Service Standards
4.3 Gaps in Importance/ Satisfaction with Service Standards based on average score - 2005
CHAPTER 5 : CONTACT WITH SEERAD
5.1 Frequency of contact with SEERAD
5.2 Contact with SEERAD at Pentland House
CHAPTER 6 : PROBLEMS AND CONCERNS
6.1 Problems/Concerns formally raised with SEERAD
6.2 Resolution of Problem/Concern
6.3 Staff Response to Problem/Concern
CHAPTER 7 : CHANGE IN PERFORMANCE
7.1 Change in SEERAD Administration of Grants and Subsidy Schemes
CHAPTER 8 : AGRI E-BUSINESS
8.1 Access to the Scottish Executive Agricultural website
8.2 Satisfaction with Obtaining Information Sought
8.3 Use of SEERAD Online
8.4 Use of CTS Online
CHAPTER 9 : CAP REFORM
9.1 Attendance CAP Reform Activities
9.2 Satisfaction with CAP Reform Activities
9.3 Satisfaction with other CAP Reform Activities
CHAPTER 10 : FORWARD STRATEGY FOR SCOTTISH AGRICULTURE
10.1 Awareness of Scottish Executive's Forward Strategy for Scottish Agriculture

Acknowledgements

We are grateful to the Advisory Group at the Scottish Executive who provided input and offered advice as required. Additionally, many thanks to the busy farmers and crofters across Scotland who were kind enough to participate in the interviews.