Scottish Government

A National Framework for Service Change in the NHS in Scotland

ISBN 0 7559 4545 X

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Index

Executive Summary
01Introduction
02What do patients expect?
03Drivers for Change
04Shifting the balance of care
05Self care, carers, volunteering and the voluntary sector: towards a more collaborative approach
06Tackling Health inequalities
07Access to the right level of unscheduled care as locally as possible
08Managing access to quicker planned care and diagnostics
09Care designed to deliver best outcomes
10New ways to deliver rural health care
11A health service fit for children
12Care based on collaboration and integration
13Information and Communications Technology
14Conclusion
Appendices

The Reports of the individual Action Teams involved in the work of the Framework (see Appendix 2 for memberships) are available on the National Framework website: www.show.scot.nhs.uk/nationalframework