Project Plan Overview Draft Report
Prepared by MVA for
Scottish Executive
April 2005
ISBN 0 7559 1089 3 (Web only publication)
This document is also available in pdf format (508k)
Contents
Executive Summary
1The Project Plan
1.1 Introduction
2Project Governance and Management
2.1 Overview
2.2 Concessionary Travel Implementation Progress Group
2.3 Task Groups
2.4 Communications
3Legislative Issues
3.1 Overview
3.2 Eligible Journeys
3.3 Eligible People
3.4 Eligible Services
3.5 The Concession being Offered
3.6 Tasks to be Undertaken
3.7 Task 1 - Operator Participation and Service Inclusion
3.8 Task 2 - Eligibility for the Concession
3.9 Task 3 - Operator Processes
4Technical Issues
4.1 Overview
4.2 Reimbursement Processes
4.3 Concessionary Travel Payments to Operators
4.4 Concessionary Travel Product Administration
4.5 Key Tasks
4.6 Smart Cards
4.7 Card Issue
4.8 Application Process
4.9 Application Form Verification
4.10 ITSO Product Administration
4.11 ITSO Data Capture
4.12 Requirements Specification
4.13 OJEC
4.14 Tender
4.15 ITSO Compliance
4.16 Implementation
4.17 Tasks to be Undertaken
4.18 Task 3 - Operator Processes
4.19 Task 4 - Reimbursement Processes
4.20 Task 5 - Verification and Administration
4.21 Task 6 - Concessionary Product Administration
4.22 Miscellaneous Issues
5Organisational Issues
5.1 Overview
5.2 Requirements
5.3 Transition Processes
5.4 Residual Concessions
5.5 Organisational Structure and Responsibilities
5.6 Functions and Staffing
5.7 IT and Communications Architecture
5.8 Local Authority Relationships
5.9 Operator Relationships
5.10 Concessionary Travel Claim Validation
5.11 Concessionary Travel Payment Processes
5.12 Audit Processes
5.13 Tasks to be Undertaken
5.14 Task 7 - Migration
5.15 Task 8 - Organisational Structure 54
6Migration and Implementation
6.1 Introduction
6.2 Critical Path
6.3 Resources
Tables
Table 6.1 Task Dependencies and Completion Dates
Table 6.2 Migration Responsibilities and Staffing