DEVELOPMENT OF TOOLS TO MEASURE SERVICE USER AND CARER SATISFACTION WITH SINGLE SHARED ASSESSMENT
CHAPTER TEN MEETING THE PROJECT OBJECTIVES
10.1 This chapter restates the project objectives and indicates the extent to which each has been met.
i. To review existing practice in Scotland in relation to assessing user and carer satisfaction
10.2 A national survey was carried out as the first stage of the project and fully reported in the Interim Report.
ii. To draw up a programme for developing and validating methods for assessing user and carer satisfaction with single shared assessment and its outcomes which states what can be achieved within the timescale of this project and what will require to be developed in the future
10.3 The work programme for the project was detailed in the Interim Report. Our proposal that recommendations for any future development work should be made in the Final Report of the Project was agreed by the Project Steering Group. Recommendations are contained in Chapter 11.
iii. To develop and validate methods set out in the programme (referred to in objective ii), as agreed with the Project Steering Group
10.4 Tools and methodologies were developed and are described in the above chapters and provided in the Toolkit.
10.5 Significant obstacles were encountered in implementing the pilot. This resulted in a shortfall in the numbers of service users and carers included in the pilot sample. Consequently, whilst other steps were taken to contribute to the validation process, it would not be safe to regard the methods as being fully validated. The pilot and validation activities are fully reported in Chapters 8 and 7 respectively.
iv. To consult widely with service users and carers on the methods as they are developed
10.6 Service users and carers were integrally involved in developing the methods through membership of the Local Development Groups and through additional meetings. Participants brought a wide range of perspectives and personal circumstances. There are options for extending the consultation. Further work with minority ethnic communities and some marginalised groups is recommended.
v. To ensure that the methods developed incorporate best practice in terms of modes of communication and use of communication aids
10.7 The Sources and Resources guide in the Toolkit provides a range of useful information about good practice and current developments in communication. One of the key principles of the Toolkit is that the involvement of all service users is possible provided that the right communication environment is facilitated.
vi. To make recommendations for deploying the methods across Scotland
10.8 Recommendations are shown below in Chapter Eleven.