Development of Tools to Measure Service User and Carer Satisfaction with Single Shared Assessment

DescriptionThis publication contains detail on the work conducted to develop the tool. It also contains the toolkit, and guidelines for assessors which were developed by service users and carers.
ISBN0755939220
Official Print Publication Date
Website Publication DateMarch 16, 2005

Listen

Social Research logo

2005

DEVELOPMENT OF TOOLS TO MEASURE SERVICE USER AND CARER SATISFACTION WITH SINGLE SHARED ASSESSMENT

Infusion Co-operative Limited

ISBN 0 7559 3922 0

This document is also available in pdf format (752k)

CONTENTS

CHAPTER ONE Introduction
Chapter TWO Review of existing practice in relation to assessing user and carer satisfaction
Chapter THREE Literature Review
Chapter FOUR Local Development Groups
Chapter FIVE Practitioners Workshops
Chapter SIX Developing the Toolkit
Chapter SEVEN Validation Issues
Chapter EIGHT Piloting the Toolkit
Chapter NINE Findings
Chapter TEN Meeting the Project Objectives
Chapter ELEVEN Recommendations
APPENDIX 1 Bibliography
APPENDIX 2 Contributors
THE TOOLKIT
QUESTIONNAIRE
SERVICE USERS' GUIDELINES FOR COMMUNITY CARE ASSESSORS

The project team is grateful to all contributors for their hard work and valuable information

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

This report is available on the Scottish Executive Social Research website only
www.scotland.gov.uk/socialresearch.

Page updated: Wednesday, June 08, 2005