Scottish Government

2005

CONTENTS

Acknowledgements
EXECUTIVE SUMMARY
CHAPTER ONE : INTRODUCTION
1.1 BACKGROUND
1.2 OBJECTIVES OF THE RESEARCH
1.3 METHODOLOGY AND SAMPLE
1.4 WHO WERE THE RESPONDENTS?
CHAPTER TWO : LITERATURE REVIEW
2.1 PASSENGER'S EXPERIENCE OF PUBLIC TRANSPORTATION AND ANTI-SOCIAL BEHAVIOUR
2.2 BUS DRIVER'S EXPERIENCE OF PUBLIC TRANSPORTATION AND ANTI-SOCIAL BEHAVIOUR
2.3 TRAINING
2.4 THE COST OF ANTI-SOCIAL BEHAVIOUR
2.5 ANTI-SOCIAL BEHAVIOUR INTERVENTIONS
CHAPTER THREE : BUS USAGE
3.1 TRANSPORT USED
3.2 FREQUENCY OF TRAVEL BY BUS
3.3 MOTIVATIONS BEHIND USE AND NON USE OF BUS
3.4 BUS SERVICES USED
CHAPTER FOUR : THE IMPACT OF ANTI-SOCIAL BEHAVIOUR?
4.1 PERCEPTIONS OF ANTI-SOCIAL BEHAVIOUR
4.2 EXPERIENCES OF ANTI-SOCIAL BEHAVIOUR
4.3 TRENDS IN ANTI-SOCIAL BEHAVIOUR AND ACCURACY OF REPORTING INCIDENTS
4.4 WHEN ANTI-SOCIAL BEHAVIOUR OCCURS
4.5 WHO ARE PERCEIVED TO BE THE PERPETRATORS OF ANTI-SOCIAL BEHAVIOUR?
4.6 ATTITUDES TOWARDS ANTI-SOCIAL BEHAVIOUR
4.7 CLUSTER ANALYSIS
4.8 PRIORITIES IN DEALING WITH ANTI-SOCIAL BEHAVIOUR
4.9 ATTITUDES OF BUS DRIVERS AND BUS COMPANY MANAGERS
4.10 IMPACT OF ANTI-SOCIAL BEHAVIOUR ON BUS USE
4.11 DIRECT COSTS OF DEALING WITH ANTI-SOCIAL BEHAVIOUR
CHAPTER FIVE : STAFF TRAINING
5.1 CURRENT TRAINING PROVIDED TO BUS DRIVERS
5.2 FUTURE TRAINING REQUIREMENTS
5.3 TRAINING BUDGETS
5.4 ADDITIONAL SUPPORT
CHAPTER SIX : REDUCING ANTI-SOCIAL BEHAVIOUR ON BUSES
6.1 INITIATIVES TO DEAL WITH ANTI-SOCIAL BEHAVIOUR
6.2 EFFECTIVENESS OF INITIATIVES
6.3 THE COST EFFECTIVENESS OF INITIATIVES
6.4 COST OF IMPLEMENTING MEASURES TO DEAL WITH ANTI-SOCIAL BEHAVIOUR
CHAPTER SEVEN : CONCLUSIONS AND RECOMMENDATIONS
6.1 REPORTING AND PROVIDING INFORMATION ON INCIDENTS AND COSTS
6.2 TRAINING REQUIREMENTS
6.3 INITIATIVES TO TACKLE ANTI-SOCIAL BEHAVIOUR
6.4 PARTNERSHIPS AND ORGANISATIONAL APPROACHES TO DEALING WITH ANTI-SOCIAL BEHAVIOUR
Annex 1: Definition of anti-social behaviour used for this programme of research
Annex 2: Literature Review Bibliography
Annex 3: Additional Charts
Annex 4: Details of individual types of anti-social behaviour experienced by bus drivers
Annex 5: Summary of positive and negative points of initiatives.

TABLES

CHAPTER 3
3.1 TYPES OF TRANSPORT REGULARLY USED
3.2 FREQUENCY OF TRAVEL BY PUBLIC BUS
3.3 REASONS FOR TRAVELLING BY BUS
3.4 REASONS FOR NOT TRAVELLING BY BUS
CHAPTER 4
4.1 TYPES OF BEHAVIOUR SEEN AS "ANTI-SOCIAL"THAT COULD BE EXPERIENCED AT BUSES OR AT BUS STOPS
4.2 TYPES OF ANTI-SOCIAL BEHAVIOUR EXPERIENCED (IN-HOME SURVEY)
4.3 TYPES OF ANTI-SOCIAL BEHAVIOUR EXPERIENCED (BUS DRIVERS/BUS COMPANY MANAGERS)
4.4 TIME ANTI-SOCIAL BEHAVIOUR EXPERIENCED
4.5 PERCEIVED AGE OF THOSE COMMITTING ANTI-SOCIAL BEHAVIOUR (IN-HOME AND BUS DRIVERS SURVEY)
4.6 PERCEIVED AGE OF THOSE COMMITTING ANTI-SOCIAL BEHAVIOUR (BUS COMPANY MANAGERS SURVEY)
4.7 FOUR LARGEST PRIORITIES TO DEAL WITH
4.8 ATTITUDES OF BUS DRIVERS AND BUS COMPANY MANAGERS
4.9 EFFECT OF CURRENT LEVELS OF ANTI-SOCIAL BEHAVIOUR
4.10 EFFECT ON BUS TRAVEL IF THERE WERE NO RELATED ANTI-SOCIAL BEHAVIOUR
4.11 EFFECT ON BUS TRAVEL IF THERE WERE NO RELATED ANTI-SOCIAL BEHAVIOUR BY WHEN LAST TRAVELLED ON BUS (REPRESENTATIVE SURVEY)
4.12 PERCEIVED AGE GROUP MOST AFFECTED BY ANTI-SOCIAL BEHAVIOUR
4.13 PERCEIVED GENDER MOST AFFECTED BY ANTI-SOCIAL BEHAVIOUR
CHAPTER 5
5.1 ANTI-SOCIAL BEHAVIOUR TRAINING PROVIDED TO BUS DRIVERS
5.2 TYPES OF ANTI-SOCIAL BEHAVIOUR DEALT WITH IN TRAINING AND TYPES EXPERIENCED IN LAST THREE MONTHS
5.3 WHETHER DRIVERS SHOULD HAVE MORE TRAINING ON DEALING WITH ANTI-SOCIAL BEHAVIOUR
5.4 REASONS FOR BUS COMPANIES BEING UNABLE TO PROVIDE ADDITIONAL TRAINING AT PRESENT
5.5 FORMAT OF ADDITIONAL TRAINING DEALING WITH ANTI-SOCIAL BEHAVIOUR
5.6 TYPES OF ANTI-SOCIAL BEHAVIOUR REQUIRED IN ADDITIONAL TRAINING
CHAPTER 6
6.1 BUS DRIVERS AND BUS COMPANIES EXPERIENCES OF MEASURES TO DEAL WITH ANTI-SOCIAL BEHAVIOUR
6.2 EFFECTIVENESS OF MEASURES TO DEAL WITH ANTI-SOCIAL BEHAVIOUR ON BUSES
6.3 EFFECTIVENESS OF MEASURES TO DEAL WITH ANTI-SOCIAL BEHAVIOUR ON BUSES (BUS DRIVERS)
6.4 COST-EFFECTIVENESS OF MEASURES TO DEAL WITH ANTI-SOCIAL BEHAVIOUR ON BUSES
6.5 LEAD ORGANISATIONS IN PREVENTING ANTI-SOCIAL BEHAVIOUR ON BUSES
6.6 PERCEIVED CHANGE IN EXPENDITURE IN NEXT THREE YEARS AS A RESULT OF ANTI-SOCIAL BEHAVIOUR

CHARTS

CHAPTER 4
4.1 PERCEIVED CHANGE IN ANTI-SOCIAL BEHAVIOUR IN LAST 5 YEARS (BUS DRIVER AND BUS COMPANY MANAGERS)
4.2 PERCEIVED GENDER OF THOSE INVOLVED IN ANTI-SOCIAL BEHAVIOUR
4.3 ATTITUDINAL STATEMENTS (PART ONE)
4.4 ATTITUDINAL STATEMENTS (PART TWO)
4.5 DEMOGRAPHIC NATURES OF ATTITUDINAL CLUSTERS
4.6 DEFINITION OF ATTITUDINAL CLUSTERS
4.7 MAIN PROBLEMS IN TERMS OF DOING THEIR JOB

This report is available on the Scottish Executive Social Research website only
www.scotland.gov.uk/socialresearch.