Scottish Government

2005

CONTENTS

LIST OF TABLES
EXECUTIVE SUMMARY
1.0 RESEARCH BACKGROUND AND OBJECTIVES
1.1 BACKGROUND TO THE RESEARCH
1.2 RESEARCH OBJECTIVES
2.0 METHODOLOGY & SAMPLE COMPOSITION
2.1 RESEARCH METHODOLOGY
2.1.1 Exit survey
2.1.2 Self-completion survey
2.1.3 Data processing and analysis
2.2 SAMPLE COMPOSITION
3.0 KEY FINDINGS
3.1 SAMPLE PROFILE
3.2 SATISFACTION WITH COURT VISIT
3.3 COURT LOCATION AND NAVIGATION AROUND BUILDING
3.4 QUALITY OF INFORMATION PROVIDED BY COURT STAFF
3.5 INFORMATION PROVIDED IN ADVANCE
3.6 WAITING
3.7 SUPPORT RECEIVED AT COURT
3.8 COUNTER CUSTOMERS
3.9 KEY DRIVER ANALYSIS
4.0 SUMMARY AND CONCLUSIONS
4.1 SAMPLE PROFILE
4.2 SATISFACTION WITH COURT VISIT
4.3 COURT LOCATION AND NAVIGATION AROUND BUILDING
4.4 QUALITY OF INFORMATION PROVIDED
4.5 WAITING
4.6 SUPPORT RECEIVED AT COURT
4.7 KEY DRIVER ANALYSIS
4.8 OVERALL CONCLUSIONS
APPENDIX - QUESTIONNAIRE

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