Scottish Government

Quality and Standards III
Investing in Water Services 2006-2014:

Research into Customer Views

A Report to the Scottish Executive by
Simon Braunholtz, Margaret Frazer and Justine Menzies
MORI Scotland

Scottish Executive
February 2005

The views expressed in this report are those of the researchers and do not necessarily represent those of the Department or Scottish Ministers

This document is also available in pdf format (676kb)

CONTENTS

EXECUTIVE SUMMARY
CHAPTER ONE: INTRODUCTION
CHAPTER TWO: METHODS
CHAPTER THREE: MAIN FINDINGS
CHAPTER FOUR: MAINTAINING SERVICE STANDARDS (CAPITAL MAINTENANCE)
CHAPTER FIVE: INVESTING IN THE ENVIRONMENT
CHAPTER SIX: DRINKING WATER QUALITY & WATER RESOURCES
CHAPTER SEVEN: OTHER PRIORITIES FOR THE CUSTOMER
CHAPTER EIGHT:EXTENDING PUBLIC WATER & SEWERAGE NETWORKS
CHAPTER NINE: CONCLUSIONS

Appendices
ANNEX 1: List of Charts/Tables
ANNEXE 2: Sample Profile
ANNEXE 3: Statistical Reliability
ANNEXE 4: Topline Findings
ANNEX 5: Topic Guide

If you would like further copies of this report please contact:

Scottish Executive Water Services Division
Area 1-H (north)
Victoria Quay
Edinburgh
EH6 6QQ

Telephone: 0131 244 5099

Email: waterservices@scotland.gsi.gov.uk

Further information is also available on the Scottish Executive website at:
www.scotland.gov.uk/Topics/Environment/Water

Limited extracts from the text may be produced provided the source is acknowledged.