Scottish Government

care and repair
STANDARDS AND GUIDANCE

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Contents

Foreword

Section 1
About the Standards and Guidance

Section 2
About Care and Repair

• Services and Target group
• Development of Service
• Organisational Models

Section 3
Care and Repair Context

• Policy Context - The Housing Improvement Taskforce
• Funding Context - Private Sector Housing Grant
• Linkages with Housing and Community Care

• Local Housing Strategies
• Community Care and the Joint Future Group

Section 4
Core Activities

• Advice and Information
• Major Repairs and Adaptations
• Small Repairs Services
• Handyperson Services

Section 5
Key Principles

• Flexibility and Choice
• Privacy and Trust
• Equality and Diversity

Section 6
Standards

General Standards

1. Fair Access to Services
2. Efficient and Effective Management
3. Being an Employer
4. Joined Up Service Delivery
5. Information and Advice

Standards Relating to Service Provision

6. Providing the Service - Major Repairs and Adaptations
7. Providing the Service - Handyperson and Small repairs Services
8. Providing the Service - Home Visits

Section 7
Further Information & Key Contacts