| Description | National standards and guidance for those with a working interest in Care and Repair type services. |
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| ISBN | 0-7559-4368-6 |
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| Official Print Publication Date | |
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| Website Publication Date | November 29, 2004 |
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care and repair
STANDARDS AND GUIDANCE
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Contents
Foreword
Section 1
About the Standards and Guidance
Section 2
About Care and Repair
- Services and Target group
- Development of Service
- Organisational Models
Section 3
Care and Repair Context
- Policy Context - The Housing Improvement Taskforce
- Funding Context - Private Sector Housing Grant
- Linkages with Housing and Community Care
- Local Housing Strategies
- Community Care and the Joint Future Group
Section 4
Core Activities
- Advice and Information
- Major Repairs and Adaptations
- Small Repairs Services
- Handyperson Services
Section 5
Key Principles
- Flexibility and Choice
- Privacy and Trust
- Equality and Diversity
Section 6
Standards
General Standards
1. Fair Access to Services
2. Efficient and Effective Management
3. Being an Employer
4. Joined Up Service Delivery
5. Information and Advice
Standards Relating to Service Provision
6. Providing the Service - Major Repairs and Adaptations
7. Providing the Service - Handyperson and Small repairs Services
8. Providing the Service - Home Visits
Section 7
Further Information & Key Contacts
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