Scottish Government

2004

CONTENTS

EXECUTIVE SUMMARY
CHAPTER ONE INTRODUCTION
THE STUDY
THE CONTEXT
CHALLENGES FACING SSASCOT
CHAPTER TWO METHODOLOGY
DESK BASED RESEARCH
FACE-TO-FACE AND TELEPHONE INTERVIEWS WITH SSASCOT MEMBERS
AND STAKEHOLDERS
FOCUS GROUP WITH SSASCOT MEMBERS
ANALYSIS AND REPORT WRITING
CHAPTER THREE FINDINGS: EXTENT TO WHICH SSASCOT ACTIVITIES
SUPPORT THEIR AIMS AND OBJECTIVES
AIMS AND OBJECTIVES
CONCLUSION
CHAPTER FOUR FINDINGS: LEVELS OF SATISFACTION WITH SSASCOT SERVICES
A QUANTITATIVE SUMMARY OF SATISFACTION WITH SERVICES
A QUALITATIVE SUMMARY OF SATISFACTION WITH SERVICES PROVIDED BY SSASCOT
EXPLAINING NON USE OF SERVICES
MATCHING SERVICES TO CUSTOMER NEEDS
SUMMARY AND CONCLUSION
CHAPTER FIVE FINDINGS: DEVELOPING SERVICES FOR THE FUTURE
MEETING THE NEEDS OF A DIVERSE CUSTOMER BASE
IDENTIFYING THE 'CORE' SERVICES DELIVERED BY SSASCOT
THE POTENTIAL TO DEVELOP NEW SERVICES
CHAPTER 6 CONCLUSIONS AND RECOMMENDATIONS
ANNEX 1: MEMBERSHIP OF SSASCOT
ANNEX 2: LIST OF INTERVIEWEES
ANNEX 3: TELEPHONE & FACE TO FACE INTERVIEW SCHEDULE
ANNEX 4: FOCUS GROUP SCHEDULE

This report is available on the Scottish Executive Social Research website only
www.scotland.gov.uk/socialresearch.