Scottish Government

2004

CONTENTS

EXECUTIVE SUMMARY
CHAPTER ONE INTRODUCTION
1.1 Project Outline
1.2 Structure of the report
CHAPTER TWO SURVEY METHODOLOGY AND RESPONDENT PROFILE
2.1 Survey Methodology
2.2 Passenger Groupings Achieved
CHAPTER THREE OTHER PASSENGER CHARACTERISTICS
3.1 Employment and Socio-economic Groups
3.2 Disabled Passengers
3.3 Use of Bus Passes
3.4 Complaints
3.5 Local Bus Service Accessibility
3.6 Respondents' Recent Journey
3.7 Dissuading Factors
3.8 Comparison of Bus Passenger Satisfaction Survey Data with Scottish Household Survey Data
CHAPTER FOUR SATISFACTION RATING RESULTS
4.1 Introduction
4.2 Area
4.3 Typology
4.4 Age
4.5 Gender
4.6 Frequency of bus use
4.7 Car Ownership
4.8 Income
CHAPTER FIVE STATISTICAL ANALYSIS
5.1 Introduction
5.2 General Satisfaction
5.3 Quality of Service
5.4 Bus stop/shelter conditions
5.5 Provision of Information
5.6 Condition of bus
5.7 Safety & Accessibility of the Bus
5.8 Staff
5.9 Other Service Aspects
5.10 Summary
CHAPTER SIX COMPARISON OF SURVEY DATA
6.1 Introduction
6.2 Comparison of satisfaction ratings
6.3 Comparison of statistical analysis
6.4 Changes in Bus Service provision
CHAPTER SEVEN CONCLUSIONS
7.1 Satisfaction Rating
7.2 Statistical Analysis
7.3 Comparison
APPENDIX ONE COUNT OF INTERVIEWS FOR EACH TYPOLOGICAL ZONE IN EACH AREA

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