Scottish Government

HM Inspectorate of Constabulary for Scotland
Local Connections - Policing with the Community

A Thematic Inspection of Community Engagement

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Contents

Executive Summary
Summary of Recommendations
Introduction
Chapter 1: Community Consultation
1.1 How do Communities Want to be Policed?
1.2 Local Consultation
1.3 Case Study: Public Perception Surveys
1.4 Local Accountability
1.5 Case Study: The Chicago Alternative Policing Strategy (CAPS)
1.6 CAPS in a UK Context
1.7 Case Study: District Policing Partnerships: PSNI
1.8 Partnership Consultation
1.9 Communities of Interest
1.10 Youth Engagement
1.11 Case Study: The Milngavie Youth Café
1.12 Case Study: The Falkirk Cruisers Initiative
1.13 Noteworthy Practice: Community Consultation
1.14 Future Engagement
Chapter 2: Community Planning and Community Safety
2.1 Introduction
2.2 Case Study: Community Planning in Action: Aberdeen City Council
2.3 Performance Management
2.4 Community Budgeting
2.5 Case Study: South Lanarkshire Council: Problem Solving Partnerships
2.6 Co-ordination of Warning System
2.7 The Role of LALOs
2.8 Recognising Excellence in Partnerships
2.9 Noteworthy Practice
2.10 Partnership Opportunities
Chapter 3: Policing with the Community
3.1 Introduction
3.2 Case Study: Lead Constables: Tayside Police
3.3 Community Policing
3.4 Training for Community Police Officers
3.5 Problem Solving Approaches
3.6 Community Intelligence
3.7 Case Study: South Lanarkshire Problem Solving Policing Model
3.8 Demand Management
3.9 Multi-Tiered Policing
3.10 Pilot Community Warden Schemes
3.11 Case Study Revisited: Grampian Police Traffic Wardens
3.12 Case Study: Reassurance Style Policing
3.13 Case Study: Police Community Support Officers: West Yorkshire Police
3.14 Reassurance Policing in a Scottish Context
Chapter 4: Active Citizenship
4.1 Introduction
4.2 Special Constabulary
4.3 Noteworthy Practice: Special Constabulary
4.4 Active Community Participation
4.5 Volunteering in Scotland: The Big Picture
4.6 Case Study: Volunteer Centre North Lanarkshire
4.7 Case Study: Milton of Campsie: 'Community Speed Watch' Initiative
4.8 Noteworthy Practice: Volunteering
4.9 The Future
4.10 Engagement with Young People
4.11 Noteworthy Practice: Youth Engagement
Chapter 5: Customer Interface
5.1 Introduction
5.2 Establishment of a Single Non-Emergency Telephone Number for Scotland (SNETNS)
5.3 Case Study: Chicago 311
5.4 Case Study: Grampian Police Service Centre
5.5 Call Centre Management
5.6 Noteworthy Practice: Customer Service Training
5.7 Noteworthy Practice: e-Access to Information
5.8 Noteworthy Practice: Community Interface
Chapter 6: Community Cohesion
6.1 Introduction
6.2 Anti-Social Behaviour - Is it a New Phenomenon?
6.3 Why does Anti-Social Behaviour Matter?
6.4 Anti-Social Behaviour Strategies
6.5 Partnership Working
6.6 Case Study: Fife Constabulary: 'Safe Houses Project'
6.7 Case Study: Lothian and Borders Police: Anti-Social Behaviour Policing Teams
6.8 Noteworthy Practice: Anti-Social Behaviour Partnership Working
6.9 Monitoring of Anti-Social Behaviour
6.10 Case Study: Fife Constabulary: Community Intelligence Initiative
6.11 Young People: Diversion and Intervention
6.12 Noteworthy Practice: Diversion and Intervention
6.13 Use of Anti-Social Behaviour Orders
6.14 Monitoring Community Cohesion
Chapter 7: Media and Marketing
7.1 Introduction
7.2 Marketing
7.3 National Campaigns
7.4 Research Findings: Media as a Reassurance Tool
7.5 Review of Press Releases and News Clippings
7.6 Case Studies: Police on Television
7.7 Noteworthy Practice: Media Management
7.8 Promoting Community Safety
Chapter 8: Conclusion