Management Needs Resource Analysis
A Report To The Best Value Task Force
APPENDIX ONE: INTERVIEW SCHEDULE
Interview schedule for MNRA interviews.
1. PERSONAL / UNDERSTANDING EXPERIENCE SECTION
1.1 What has Best Value meant to you and your area of work over past 5 years?
1.2 I s there a clearly defined process to manage the Best Value obligations within your Council? Are lead responsibilities clearly defined?
1.3 Has your service been subject to a PMP audit? Best Value Review? (Explore experience and perceptions of value.)
1.4 Do you believe that Best Value has led to service improvements, that wouldn't have otherwise happened? Probe for examples.
2. PERFORMANCE MANAGEMENT
2.1 What is your role in gathering and using performance information?
2.2 Where is it circulated/who uses this information?
2.3 Is performance information used widely in service plans?
2.4 Is performance information used to determine/set service standards & targets?
3. PUBLIC PERFORMANCE REPORTING
3.1 What level and type of performance information is publicly reported? (Probe on formats.)
3.2 Are your service users consulted using Performance Information?
3.3 Do you feel your service has a good customer/citizen focus? (Probe.)
3.4 Does the publication of performance information act as an incentive to improve performance?
3.5 If public awareness/interest about performance information is low, how do you think this could this be improved in your own service area?
4. CURRENT SOURCES OF GUIDANCE AND SUPPORT
4.1 What guidance is available to you locally, here within the council, to support your efforts to achieve Best Value? (Probe to differentiate between written guidance and support from other parts of the council.)
4.2 Do you find it useful? Could other Councils use it?
4.3 Have you used the "Best Value: Making Choices" guidance jointly issued by the Scottish Executive/CoSLA/Audit Scotland? Was it useful?
4.4 What other sources of support do you currently use? (E.g. professional networks, benchmarking and best practice clubs) Are they useful? Could others gain from these?
5. FUTURE GUIDANCE AND SUPPORT
5.1 Thinking about your responsibilities as a service manager, what gaps do you think there are in the guidance and support you currently receive to achieve Best Value?
5.2 Who should develop this guidance and support?
5.3 What would be the most helpful form for this guidance and support to take?
6. BEST PRACTICE EXAMPLES
6.1 This is an opportunity to record examples of Best practice and innovation not already captured through other reporting mechanisms - examples?
6.2 How should Best Practice be shared in future?