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Downloadable document:
| Title: | A modern complaints system: The new Scottish Public Services Ombudsman |
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| Description: | Circular guidance on the statutory framework for complaints handling established by the Scottish Public Services Ombudsman Act 2002 (asp 11) |
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| File: | [PDF, 328.2 kb: 05 Apr 2006]
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Page updated: Wednesday, April 05, 2006