Scottish Government

Making the Connections: Developing Best Practice into Common Practice

Report of the Primary Care Modernisation Group

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Contents

Summary of Recommendations

Chapter 1: Introduction
Background
Process
Vision
Strategy for Primary Care Services
Providing Services in the 21st Century
Impact on NHSScotland

Chapter 2: Improving Access to Primary Care Services
Achieving Better, Fairer Access to Services
Access to Information and the Right Member of Staff
Increased Flexibility
Reducing Waiting Times and Improving the Patient's Journey
PCMG Recommendations

Chapter 3: Meeting Specific Needs
(i) Chronic Disease Management
Effective Service Delivery
Process of Care
A Partnership Approach to Care
Models of Care
PCMG Recommendations
(ii) Managing Mild to Moderate Mental Health Problems in Primary Care
Developments to Date
Effective Service Delivery
PCMG Recommendations

Chapter 4: Organisational Support
(i) Partnerships
LHCC Development
Accountability for LHCC Development
Key Roles within LHCCs
PCMG Recommendations
(ii) Workforce
Professional Roles and Responsibilities
Recruitment and Retention
Making Best Use of Skills
Developing the Team
PCMG Recommendations
(iii) Supporting Service Provision
Quality
Redesigning Services
PCMG Recommendations
(iv) Premises
Developments to Date
Opportunities for Further Development
PCMG Recommendations
(v) Information Management and Technology
Demands for Information
Investment in Primary Care IM&T
Partnership Working Future Developments
PCMG Recommendations

Chapter 5: Implementation

Appendices:
Appendix A PCMG Membership
Appendix B Glossary/Definitions
Appendix C Key Documents