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GP Patient Experience Survey
27/07/2010
Scotland's Chief Statistician today published national results of the Scottish 2009-10 GP Patient Experience Survey.
This was a large postal survey sent to a random sample of people who were registered as GP patients in Scotland. The survey asked patients about their experience of accessing their GP Practice, making an appointment, visiting reception, seeing either a nurse and/or doctor at the surgery, receiving prescribed medicine and care provided overall by the practice.
Key findings:
- 90 per cent of patients rated the overall care provided by their GP surgery as good or excellent
- 81 per cent rated the overall arrangements to see a doctor as good or excellent and six per cent rated them as poor or very poor
- 87 per cent rated the overall arrangements to see a nurse as good or excellent and two per cent rated them as poor or very poor.
- 84 per cent of patients with a preferred doctor were usually able to see the doctor they preferred
- 94 per cent of patients found the receptionist polite and helpful always or most of the time
- 37 per cent of patients were worried sometimes, most of the time or always because other people could overhear them talking to the receptionist
- Scottish patients' overall rating of care provided by their GP surgery was very similar to that for English GP patients
- Older patients were more likely to report a positive experience
- Patients at practices with a smaller list size were more likely to report a positive experience
- There were differences in the experiences of patients at different NHS Boards
Official statistics are produced by professionally independent statistical staff.