This item was published during the term of a previous administration that ended in April 2007
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Executive 'leading by example'
19/02/2003
The Executive is leading by example in helping to achieve the goal of excellence in the delivery of public services, a conference was told today.
The Executive was said to be pressing ahead with a number of initiatives formulated by Executive officials after listening to service deliverers and those on the frontline.
Delivering the keynote speech at the Working Lives in Public Service Conference 2003 in Edinburgh, Public Services Minister Andy Kerr said:
"Delivering better, more efficient public services which get it right first time for the customer is a top priority for the Executive. A committed workforce, learning from, and sharing best practice with, our key partners can help deliver change and improve public services.
"The Executive is addressing many of these issues through the 'Changing to Deliver' programme. We are actively promoting work-life balance and currently developing a Human Resource strategy that will ensure that the Executive has the capability to meet these challenges.
"Meeting expectations and delivering choice in the public sector is the challenge now facing us all. All public service organisations have a part to play in the delivery of customer focused, excellent public services in Scotland."
The Conference provides an important stepping stone in the creation of a cross public sector network of expertise by bringing together practitioners from all sectors for the first time and by facilitating post conference communication both directly and via the website - www.workingbalance.co.uk.