Section 5: Accessing information under the Scheme
Information available under our publication scheme will normally be available through the routes described below. Section 13 - Classes of Information provides more details on the information available under the scheme, along with additional guidance on how the information falling within each "class" may be accessed.
Online
Most information listed in our publication scheme is available to download from our website at www.scotland.gov.uk. In many cases a link within Section 13: Classes of Information will direct you to the relevant section of the website. Where no such link is present, you can use our website's "Search" facility. If you are still having trouble finding any document listed under our scheme, then please call our Central Enquiry Unit on 08457 741741, or email them at ceu@scotland.gsi.gov.uk for further assistance.
By email
If the information you seek is listed in our publication scheme but is not published on our website, we can send it to you by email, wherever possible. When requesting information from us, please provide a telephone number so that we can telephone you to clarify details, if necessary.
By phone
Information can also be requested from us over the telephone. Please call the Central Enquiry Unit on 08457 741741 to request information available under this scheme.
By post
All information under the scheme will normally be available in paper copy form. Please address your request to:
Scottish Government
St. Andrew's House
Regent Road
Edinburgh
EH1 3DG
When writing to us to request information, please include your name and address, full details of the information or documents you would like to receive, and any fee applicable ( see Section 7: Our Charging Policy for further information on fees). Please also include a telephone number so we can telephone you to clarify any details, if necessary.
Personal visits
In limited cases, you may be required to make an appointment to view the information. In such cases, this will be set out within Section 13 - Classes of Information, and contact details will be provided within the relevant class.
Advice and assistance
If you have any difficulty identifying the information you want to access, then please contact the Central Enquiry Unit (contact details above) who will be happy to help.